Pearson Reviews

Pearson is just horrible.
The login process does not work.
The play store app does not work.
I hope someday the tide of competition destroys their cronyism, as until then every student under the sun will have to suffer.

I bought a book which should have included a code for my study. I needed this code to make my exams in an online learning enviroment. when I called the Pearson customer service two times they just hung up two times. I called while the customer service was supposed to be open

This website is absolutely trash!! More than half of the time I have trouble logging in and stuff. The support page does absolutely nothing! Followed each and every step and spent over 1 hour trying to resolve the issue while working on a deadline, but it still wouldn’t work. I’ve tried on multiple different platforms including my iPad, phone and MacBook but they all had their own issues. The website is just unacceptably bad and utterly frustrating to use.

I am not sure if the Pearson site and customer services are an experiment in failure. The website is a perfect storm of dead ends, missing links, redirects to the wrong content all desperately trying to stop you getting in touch to have your issue resolved. When you finally reach a way to contact customer support you are so enraged that you can barely type. Then you submit your request only to be redirected to an FAQ page about a completely different subject.
Possibly the site could be used to educate future user experience designers how not to create websites?

My dream is to one day meet John Fallon himself in person. I would take him to my home in Iran and bring him up to the attic for a .... chat. We would discuss things like the weather, stock market, and how much of a colossal failure Pearson Education is. Like seriously, you'd think with how much money they scam out of indebted college students that they could at least put up a proper website that functions at the most basic of levels. This, however, is clearly not the case, as students and teachers alike struggle to even complete the simplest of simple tasks because of this monstrosity of a website, all while getting blatantly robbed. It's like banging an escort girl and then taking her money. That's what Pearson is doing to us. After discussing these peculiarities, we would have tea in the front yard and watch the sun set in Baghdad: as well as the drones of course. Oh God, the drones. The conversation would eventually turn to his daughters.

Dodgy online system that constantly asks you to register when you already have. Customer support difficult to reach and take forever to assist. Spent $75 and still have not been able to access my textbook (its been over a month now).

The textbook that has the title 'Electrical Level One Trainee Guide Tenth Edition', which is for NCCER Electrical Apprentices, is by far the worst textbook I've ever tried to learn from. Especially the chapter that covers Series-Parallel Circuits. It's very ambiguous and confusing to someone who is trying to learn without a competent instructor. The writer(s) used a lot of unnecessary and confusing symbols in the equations and made the variable, solutions, problems, and processes much, much more complicated than they actually are. I'm very disappointed with this textbook.

It doesn't matter what subdomain of Pearson you use. They are all hot garbage. It is almost as if Pearson doesn't want money. I can guarantee I could make a more user friendly website on wix, Weebly, square space, hell even on notebook. You can picture Pearson as the McDonald's of websites. Their CEO John Fallon previous job was night shift manager at McDonalds. He couldn't even make the regular store manager. I always wondered how much Pearson pays schools to use them because anyone with logic would know not to use this company. The only way their stock will ever go up is if a hedge funds shorts it. I wish I could give them 0 stars, but that wouldn't even express my dissatisfaction with Pearson.

It's a little relieving, though obviously disheartening and frustrating, to read so many other customer reviews of people having the exact same issues I did with this company.
I purchased a Biology textbook through this website, waited a few days for order confirmation, received it only to find I was sent to another website that was actually hosting the copy of my textbook. The email had a blank redemption code slot and a footnote saying that if within 24 hours no code had been generated their support team would be notified.
Days later and I still have no code, so I contacted their online support chat. I will say the CS representative I texted with was very friendly, helpful and apologetic about the delays. He informed me I'd have to contact the specific Canadian help hotline, which he gave me the link for. I followed it and within minutes was back in the same chat with the same representative (the website is not very cohesive).
A few days later I got a hold of a Canadian representative, who was also apologetic, and she told me my redemption code was sent; however despite it being the same email they already had on my order/account, and her having asked me to spell it twice, the email did not go through. I called again today, got another rep, turns out they had the email wrong.
Now, 3 weeks later and after much convoluted between two different websites and helplines, I finally have my textbook, only to find out I only have it for 180 days and then I'll no longer be able to access it without paying again. So I'm essentially RENTING an ETEXTBOOK. And I don't get any of that money back; had I bought a physical copy I'd at least be able to resell it at the end of semester, and as again, they're really only lending it to me, why not at least give me some of my payment back? Here's the other thing, Pearson charged me for the 'copy' of this book, yet they aren't even the ones hosting the ecopy. So they've charged me to rent a textbook from someone else.
TL;DR This company took 3 weeks to get me a redemption code for an ETEXTBOOK I purchased, which turns out is only a 180 day subscription after which I won't be able to access it without paying again. Rip off, these guys are greasy, except for the helpline reps, they were actually real nice so I don't blame those hardworking people.

The website isn't user friendly. And if you buy a textbook access code for it good luck finding it again once you log off.

This company is designed to nickel and dime college student to death, operates on predatory business practices.

Short story:
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I ordered an A level certificate with Priority Service (5 days), received my certificate 3 weeks later than planned, didn't not get refunded for my Priority Service fee, and was left feeling like an ass who can't understand what they purchased.
Long story:
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I will not dwell on the (aggravating) ordering experience, which as you can see from many reviewers, is subpar to say the least. As an example, I had to try to place the same order several times, with web page crashing, forgetting what I had requested, and requiring me to fill the same entire data again. If only the difficult part had been placing the order...
I requested an expedited delivery of an A Level certificate, given we were on a short deadline to get this document to the University my daughter was applying to. We were willing to pay the extra 20GBP to get the 5 days delivery. 5 days later, we received an email stating we needed to submit an ID. We did that the same day, but did not reveive the certificate for 8 additional business days (13 business days since order placement)... We asked for a refund of the Priortiy Service fee, and after 3 months of back and forth, I was told that nowhere does the website say I should have received my product within 5 days.
Pearson.com, here is some free advise to improve your customer experience (should you care):
1) Have your ordering flow validate upfront that all required documents needed to fulfill the product ordered are attached/uploaded to your website.
2) Be upfront and crystal clear about what Priority Service is. When your customer service representative tells me that "it does not state on our website that the certificate will arrive at our post in 5 working days. ", you make me feel like I am an idiot who did not understand what they were buying; I am now angry for you making me feel that way, and upset at the idea this ambiguity on your website is deliberate to "fool" people in buying a Priority Service that will ultimately not meet their expectation. What your customers care about is when they will *receive* their order, not when *you* are going to start processing their order or fulfill their request"
; none of those tell me when *I*, the *customer*, will get my stuff.
And so, you let this ambiguity be, and allow customers to (over)pay the 20GBP thinking they are getting their order within 5 days. Incompetence or deliberate strategy? Cynical me says "Shame on you".
Prosepctive customers, if you have the choice to be or not be a Pearson.com customer, you now can make an educated decision.